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Training Class Policies

Class Cancellation

We strive to hold classes as scheduled. However, if low enrollment or other circumstances occur beyond our control, we reserve the right to cancel classes 10 business days before they begin.

We make reasonable efforts to notify registered students as soon as a class has been cancelled. We'll e-mail cancellation notices to all registered students on record, and in most cases, we'll also try to personally contact them. If the student's manager's name is on record, we'll also e-mail him or her.

We advise students to not make final travel arrangements until they receive registration confirmation via e-mail. Echelon is not liable for any travel-related expenses or expenses related to any changes in travel arrangements.

If Echelon Training is forced to cancel a class for any reason in less then 10 working days, we'll offer the affected students a discount on a future training class.

Student Cancellation / Rescheduling

If you need to cancel or reschedule your enrollment in a class, you must notify us at least 10 business days before the first day of class. If you notify us less than 10 business days before class begins, you'll be billed in full for the course.

• The Americas
  To cancel or reschedule a class, e-mail the training coordinator at training@echelon.com, or call 1 408 938 5200.
• Europe (EMEA)
  To cancel or reschedule a class, e-mail our EMEA training coordinator at training@echelon.co.uk, or call +44 (0)1923 430100 .
• Asia
  To cancel or reschedule a class, please contact the appropriate training center.

A training coordinator will respond to all cancellation and rescheduling requests by e-mail and phone. If you don't receive a reply to your request within 24 hours, you must call the training coordinator to make sure your request was received.

Substitution

If you can't attend a class that you've registered for, another person from your company may attend in your place as long as:

• You notify us before class begins, and
• The substitute meets the course prerequisites

Please give the training coordinator the name of the new student as soon as possible. There's no substitution charge if you notify us before the first day of class.

A training coordinator will respond to all cancellation and rescheduling requests by e-mail and phone. If you don't receive a reply to your request within 24 hours, you must call the training coordinator to make sure your request was received.

Class Cancellation Policy in Regard to Purchased Airline Tickets

1. Echelon is not responsible for non-refundable airline tickets, accommodation expenses, or any other fees related to the cancellation of an Echelon Training class.
2. If a class is cancelled, every attempt should be made to reuse the ticket for another class. Echelon never reimburses anyone for ticket change fees or unused tickets.
3. Echelon recommends that all airline reservations be refundable.
4. Airline reservations should not be made more then 10 business days prior to the scheduled commencement date.