• Professional Product Support for Developers
• Professional Product Support for Integrators

Single Incident Support

If you need to resolve a single technical problem—and you're proficient with LonWorks related technical and engineering issues—this fee-based service is for you. Just call your regional support center and provide a credit card number. You'll be transferred to an applications engineer who'll help you resolve your problem.

LonSupport Single Incident Support

A LonSupport Single Incident Support call is $245. We provide technical help on the use and application of any one of the following Echelon products:

• Communication transformers
• Control Module and PSG product families
• Design support kits (DSK)
• Device Manager product family
• i.LON product family
• Interoperable Self-Installation (ISI)
• Link power interfaces
• LNS Application Developer's Kit
• LNS Redistribution Kit
• LNS DDE Server
• LonMaker Integration Tool
• LonScanner Protocol Analyzer
• LonWorks Bundle Deployment Kit
• Mini Evaluation Kit (Mini EVK)
• MIP
• Network interfaces (packaged, modules, and firmware)
• NodeBuilder Development Kit
• OpenLDV Driver
• PL DSK
• Routers (packaged, modules, and firmware)
• ShortStack software
• SLTA, PCLTA, and PCC connectivity products
• Smart Transceivers
• Transceivers

For more details on Single Incident Support, download the datasheet.

If you need support for an ongoing development project, or you're new to the LonWorks platform, an Annual Support agreement is better suited to your needs.