LNS Development Product Support Policy

The goal of the Product Support Programs is to help customers with questions on the use and application of our products. Echelon's support programs provide support only for products that are offered by Echelon. Help is provided in the form of responses to questions submitted to Echelon via telephone, fax, or e-mail. Due to the wide range of environments in which our products may be used, Echelon will use reasonable commercial efforts to meet customer needs but cannot ensure that support will be available for every issue raised. Additionally, Echelon will support only the current commercially available version of a product and the version immediately preceding it.

Product support includes:

• How to operate the product(s)
• Functional explanation of the input/output operation of, and interface, to the products
• Reasonable commercial efforts to troubleshoot and debug the input/output operation of, and interfaces to, the products

LNS Product support program does not include:

• Support related to LonBuilder®; NodeBuilder®; MIP; ShortStack®; transceivers; router core and serial adapter module; smart transceivers, control module and PSG product families; design support kits (DSK); link power interface; communication transformers; SLTA, PCLTA, and PCC connectivity products; LonPoint® products; Device Managers; Protocol Analyzers; i.LON® product families; LonMakerT Integration Tools; LNS DDE Server; or the PanoramixT Platform
• Coverage of third-party products, software, or operating systems
• Debugging customer software code or circuit designs including, but not limited to, network management functions
• Debugging or analysis of software code or circuit designs that duplicate functions provided by Echelon products
• Support at customer's facilities
• Support of customer's customers
• Support that requires disclosure of Echelon proprietary information

Product support requirements include:

• Customer must comply with Echelon Terms and Conditions or other specified Agreements, where applicable.
• Customer's software must be at current revision levels to be eligible for technical support.

ALL SUPPORT AND DESIGN REVIEW SERVICES ARE DESCRIBED IN THE RELEVANT DATA SHEET AND ARE PROVIDED PURSUANT TO ECHELON'S STANDARD TERMS AND CONDITIONS AND ARE PROVIDED "AS IS". ECHELON MAKES NO WARRANTY FOR SUCH SERVICES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MECHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT OR THEIR EQUIVALENTS. ECHELON DOES NOT GUARANTEE THAT ALL PROBLEMS WILL BE SOLVED OR THAT ANY RESPONSE WILL BE ERROR-FREE. ECHELON IS NOT RESPONSIBLE FOR CUSTOMER'S USE OF ANY INFORMATION PROVIDED UNDER THESE SERVICES.

ECHELON'S LIABILITY FOR SERVICES WILL NOT EXCEED THE FEE PAID DURING THE ONE-YEAR PERIOD PRECEDING THE DATE OF ANY CLAIM FOR THE SERVICES GIVING RISE TO SUCH LIABILITY. IN NO EVENT WILL ECHELON BE LIABLE FOR ANY LOST PROFITS, COST OF COVER OR OTHER SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES ARISING IN ANY WAY OUT OF SUCH SERVICES, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY.